Shipping

Shipping Method and Estimated Delivery Timeline

Our dedicated shipping and logistics teams work with sellers, shippers and buyers to facilitate pickups and deliveries directly to you. We work with our shipping partners to provide a seamless end to end experience for our customers. Please note that delivery methods and times may vary based on your purchase, your location and the shipping service you select at checkout. Delivery times are estimated and cannot be guaranteed.

Shipping Cost

All orders are offered with complimentary standard shipping through our shipping partners and include shipping insurance. Items that are shipped internationally may be subject to customs duties, taxes or other fees set by the destination country and are solely the customer’s responsibility. These fees are in addition to the price and shipping cost charged at checkout and are typically collected prior to delivery depending on your destination. It is the customer’s responsibility to ensure that the item(s) can be legally imported into the destination country and/or to obtain the necessary permit, license or approval from the the destination country. Regulations may prohibit importation of items and the customer shall have the full responsibility to ensure the importation of such item(s) are complied with the laws of the destination country.  For the avoidance of doubt, the customer shall have no claim against us in relation to any customs duties, taxes and/or fees or shipping costs arising out of the items purchased with us.  You shall also indemnify us in full for any claims in relation to any customs duties, taxes and/or fees or shipping costs arising out of the items purchased with us. 

Changing an Address on a Shipment

Please contact our Concierge team at [email protected] to request an address change. Note that we may not be able to accommodate address changes once your order has been processed or shipped. Where changes are possible, additional shipping fees may apply. You shall be solely responsible for any error on the shipping address provided to us. 

Holding Shipments (Requests for Delay of Delivery)

If you wish to delay the delivery of your shipment, please contact our Concierge team at [email protected] to determine whether the seller can accommodate your request. Storage fees may apply.

Multiple Deliveries

Items ordered together may not arrive together.

Track an Order

You will receive a shipping notification via email upon shipment of all or part of your order. Additional shipping updates may be provided by email.

Please contact our Concierge team at [email protected]  with any questions regarding the status of your shipment.

Return Policy

All sales are final and ineligible for return save for exceptional circumstances. Return order request(s) will only be considered along with accurate photo documentation of the item and the packaging materials and/or other evidence showing the items are damaged during shipping or prior to delivery.  For the avoidance of doubt, we shall have the final and absolute decision as to whether to proceed with any return order request. 

Once we review your return request, we will send you an email with further instructions.

Inspecting an Object

Upon delivery of your order, please keep all packaging and shipping documents for your records. Note any condition issues, discrepancies or damage. Take close-up photos and images of the entire item.

For further inquiries or requests, please contact our Concierge team at [email protected]  with any questions regarding the status of your return.